Bunjil Holistic Health is committed to providing those who access its services with quality and respect. The below policy will outline our ongoing obligations to you in regards to the collection, storage and use of your personal information.
Our obligations allign the the privacy principles within the Privacy Act 1988 which governs how we collect, use, disclose, store and dispose of your personal information.
Personal information we collect
Personal information we collect includes names, addresses, emails, phone numbers, information collect through consultation and medical information. This information is obtained through client registration forms and naturopath consultation.
We collect this personal information for the primary purpose of providing you with quality service. Personal information may also be used for secondary purpose closely related to the primary purpose, in circumstances where it is reasonably expected to be used or disclosed.
When collecting this information we will, where it is possible, explain to use the reason for collecting this information, how it will be used by the service and where it may be disclosed.
Sensitive information
Sensitive information as defined by the Privacy Act for the purpose of this service include; racial/ethnic orogin, religious/philosophical beliefs and healh information.
Sensitive information will be used by us only:
- For the primary purpose of the given service.
- For secondary purposes directly related to the primary purpose.
- With your consent; or where required or authorised by the law.
Third parties
In most reasonable and practical circumstances we will collect personal information from you only. However, in some circumstances we may be provided information from third parties. Where this is the case we will take all reasonable steps to ensure you are made aware of the information provided t use by third parties.
Disclosure of personal information
Your personal and sensitive information may be disclosed in a number of circumstances including the following:
- To a third party where you have consented to use or disclosure
- Where required or authorised by law.
Security of personal information
Your personal information will be stored in a manner that will reasonably protect it from misuse or loss and from unauthorised access, modification or disclosure.
When your personal information is no longer needed for the purpose for which it was obtained then reasonable steps will be taken to destroy or de-identify the information. However, most personal and sensitive information is or will be stored in client files for a minimum of 7 years as is required.
Accessing your personal information
You may access the personal information we hold about you to update and /or correct at any time, subject to exceptions. This can be done in writing, over email, over the phone or in person.
Fees will not be charged for access to your information or records, however, identification may be needed to access or request release of personal information in order to provide proper protection.
Maintaining quality of personal information.
In order to provide quality service it is important that your personal information remains accurate and up to date. We will take reasonable steps to make sure your information remains complete, accurate and up to date. If you become aware of the fact that your information provided to us is ot complete, accurate or up to date, please advise us as soon as possible.
Policy updates
This policy may be subject to change from time to time and is avaliable on this website at all times
Complaints and enquiries
If you have any queries or complaints about this privacy policy please contact me at the email provided on this website.
Bunjil Holistic Health 